Product Warranty

At INZU Designs, we take pride in the craftsmanship and quality of our hand-crafted furniture. Each piece is made with care and attention to detail, reflecting the natural beauty and character of the materials we use.

This Limited Warranty applies to furniture purchased directly from INZU Designs or an authorized retailer and is subject to the terms and conditions outlined below.

Warranty Coverage

This Limited Warranty covers defects in materials and workmanship for the original purchaser under normal residential use. Specifically, we warrant against:

  • Structural cracks or splits in the wood not caused by improper use or environmental conditions
  • Broken joints or hardware due to craftsmanship defects
  • Major imperfections that significantly detract from the function or appearance of the piece and are not inherent to the handcrafted or natural qualities of the materials

Warranty Period

This Limited Warranty is valid for 90 days (3 months) from the date of delivery. For select pieces, we may extend coverage up to 1 year, as specified at the time of purchase.

Remedies

If a defect covered by this warranty is reported within the warranty period:

  • INZU Designs will, at its discretion, repair or replace the affected part or piece.
  • If repair or replacement is not reasonably possible, INZU Designs may offer an alternative solution at our discretion.
  • Refunds are not provided under this Limited Warranty.

Claim Process

To file a warranty claim, the purchaser must:

  • Notify INZU Designs of the defect within 14 days of discovery and within the warranty period.
  • Provide proof of purchase (order confirmation, receipt, or delivery documentation).
  • Provide photographs and a description of the defect for assessment.

Contact us at: info@inzudesigns.com

Exclusions

This Limited Warranty does not cover:

  • Natural variations in wood grain, color, knots, or small imperfections inherent to handcrafted and natural materials
  • Changes due to normal wear and tear, including scratches, dents, or fading
  • Damage resulting from improper care, use, storage, or environmental conditions (e.g., exposure to excessive heat, humidity, direct sunlight, or water)
  • Commercial use or use outside of residential settings
  • Damage caused during transportation or handling after delivery (unless reported immediately upon receipt)

Limitations

This warranty is non-transferable and applies only to the original purchaser. Remedies under this warranty are exclusive and in lieu of all other warranties, whether expressed or implied. INZU Designs’ liability is limited to the repair or replacement of defective products as stated above.

 

Care Guidelines

To maintain the integrity of your INZU Designs piece, please refer to our Care Instructions provided at the time of purchase or online at inzudesigns.com/pages/care. Failure to follow these guidelines may void this warranty.